Refund policy

We want you to be satisfied with your purchase. If you are an EU customer, you have the legal right to cancel your order within 14 days of receiving the last item, without giving a reason.

To request a return, please submit your request through your customer account:
https://shopify.com/98558411085/account

After notifying us, you must send the item(s) back within 14 days. Unless the item is defective, damaged, or incorrect, return shipping costs are the customer's responsibility.

Once we receive the returned item(s), or receive proof that they have been sent back, we will process your refund without undue delay and generally within 14 days. Refunds include the cost of the standard delivery option paid at checkout, but not any additional cost for a premium delivery service.

Items must be returned in an appropriate condition. Certain products may be excluded from the right of withdrawal where permitted by EU law, including personalised products, products that deteriorate quickly, sealed hygiene products once unsealed, and certain digital products where delivery has begun with the customer's consent.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Your statutory consumer rights under applicable EU and Portuguese law remain unaffected by this policy.

This policy does not limit any mandatory rights you have under applicable consumer protection laws.